Frequently Asked Questions (FAQ)
For your reference, we have complied frequently asked questions from our guests.
Please take a look to ensure a comfortable and worry-free stay.
For your reference, we have complied frequently asked questions from our guests.
Please take a look to ensure a comfortable and worry-free stay.
Frequently Asked Questions (FAQ)
Q. How can I make a reservation?
A. You can book your stay through
Airbnb
,
Booking.com
, and
Trip.com
*.
These platforms offer reservations for the “room-only plan.”
The price for this plan includes your accommodation, utility fees, and consumption tax.
If you would like a stay that includes meal experiences, please inform us through the messaging system of the site where you made your reservation.
*A membership registration is required for each booking platform. Please check each site for details on how to register.
Q. What are the check-in and check-out times?
A. Check-in is available between 15:00 and 21:00.
If you have booked dinner, please arrive by 18:00.
Check-out is required by 10:00.
Q. Can I use a parking space?
A. One outdoor parking space is available free of charge. A reservation is required in advance.
If you wish to use it, please inform us through the messaging system of the site where you made your reservation.
Q. Is Wi-Fi available?
A. Free Wi-Fi is available in your room and all shared spaces.
Q. About the rooms
A. We offer two guest rooms: a 6-tatami mat room (9.72㎡) and an 8-tatami mat room (about 13㎡). The room you will use is decided in consideration of the number of guests in your reservation.
The maximum capacity for each room is 3 guests (6-tatami mat room) and 4 guests (8-tatami mat room). For details on room amenities, please check
here
.
Guests staying with meal experiences can participate in activities such as farming, water drawing, and rice cooking using a traditional kamado stove for free.*
Additionally, we can introduce various experiences available in Taiki and the surrounding areas.**
For more details, feel free to contact us.
* Depending on your arrival time and the weather, certain activities such as farming or water drawing may not be available. Thank you for your understanding.
** These experiences require an additional participation fee.
Q. Shuttle service
A. Guests staying with meal experiences reservation can use the free shuttle service for up to 3 people (or 4 people if traveling with small children).
Pick-up location: JR Kisei Main Line, Kawazoe Station
If you would like to use the shuttle, please inform us of your preferred pick-up time through the messaging system of the site where you made your reservation.
Q. Bringing pets
A. We regret that pets are not allowed.
Q. Cancellation policy
A. Please check the Chaton page on your booking site for cancellation details.
Airbnb
Booking.com
Trip.com
If you require a tour guide, interpretation, or translation services, please select “Interpreter-guided services” as the inquiry category at the top of the contact form and provide details of your request.